Service Items:

With Ray's service hotline, you can get in touch with our support engineers quickly, easily and reliably, 24 /365.

Technical consultation and remote service: service center remote diagnosis  online expert consultation.

Periodic check service for automated system: Periodic checks are carried out on the automated system, which can effectively avoid unexpected failures and ensure stable and reliable operation of equipment.

On-site service: After receiving a call from the user, we will arrange engineer to go to the site as soon as possible, and in addition to diagnosing the equipment failure and repairing it quickly, we will also optimize the equipment to make it reach the best performance.

Technical training: We have set up system simulation labs in Shanghai and abroad, covering automation systems used in container and bulk cargo equipment. Technical training can be tailored to meet actual needs, focusing on the specific needs of operators, maintenance personnel and commissioning engineers.

Spare Parts and maintenance: We provide a full range of customized products and major standard products of spare parts and follow-up maintenance services.

Service Features：

Rays has a strong local, network-based service strength, which can provide life-long technical support for customers' technical support;

Experienced service engineers are an integral part of the field service, they know Rays products and your business well, and understand the urgency of field operation.

A comprehensive portfolio of service programs, rapid local response, a global network of technical resources and a 24/7/365 telephone response make up our full range of services.